Our Story
We are a passionate group of friends who came together with a shared vision: to create a disability care company that goes beyond expectations. What started as conversations over dinner and late-night brainstorming sessions has evolved into a heartfelt commitment to provide exceptional care services tailored to the unique needs of individuals with disabilities.
Driven by empathy and a deep understanding of the challenges faced by the ones we support and community members, we aim to set a new standard in disability care. Our mission is to deliver exceptional and compassionate services that enhance the lives of our participants, ensuring they feel valued, respected, and supported by a dedicated team of professionals. We strive to make a meaningful difference in the lives of those we support.
Why Choose Us
Client-Centric and Equality
We prioritise the needs and preferences of our clients, ensuring they receive personalised and effective care. We tailor our services to meet the unique needs of each participant, fostering their growth and enhancing their well-being. We treat everyone with fairness and dignity, promoting an inclusive environment where all individuals are valued and respected.
Integrity and Respect
We uphold the highest standards of ethical behaviour, delivering on our promises and being answerable for our services. We honour and value the choices, opinions, and perspectives of our participants. Every decision is made with their best interests in mind.
Accountability and Transparency
We maintain open and honest communication with our participants, their families, and our team. We take responsibility for our actions and decisions, ensuring trust and reliability.
Privacy and Confidentiality
We prioritise the privacy and confidentiality of our participants, adhering to strict policies and procedures to safeguard their information.
Vision
To be a leading provider of disability services, recognized for our dedication to accountability, client-centric care, and equality, while fostering a community where everyone can thrive.
Mission
To deliver exceptional and compassionate disability services that enhance the lives of our participants, ensuring they feel valued, respected, and supported.
UrPal Care Services and the National Disability Insurance Scheme (NDIS):
UrPal Care Services adheres to all State and Commonwealth Government requirements under the National Disability Insurance Scheme (NDIS) to provide quality and safe disability support services. We are committed to continuous improvement and excellence in all areas of service delivery, ensuring that our participants receive the highest standards of care and support.